Let’s face it: Fashion is a costly passion. In order to look stylish, one must splurge. Those designer clothes don’t come cheap, you know.
What if it doesn’t have to be that way? Is there a solution that will allow you to be practical and Instagram-worthy at the same time?
There is, and it is called Rent the Runway. This site allows you to rent apparel and accessories for just about any occasion. Thanks to it, there’s no need to break the bank in the name of fashion.
You know what might be better than the affordable allure? A sweet source of income, that’s what. You see, Rent the Runway is looking to hire a customer experience associate, and this role may very well have your name on it.
More on Rent the Runway
Remember how we described Rent the Runway as a solution? That’s exactly what Jenn Hyman had on her mind in the fall of 2008.
That year, the Harvard Business School student got to spend time with her younger sister Becky during her Thanksgiving break. Becky showed Jenn a designer dress she was to wear at a wedding. Though the dress looked nice, it also happened to drain $2,000 from Becky’s bank account.
Jenn simply couldn’t get over the thought of this exorbitant bill. When she returned to Harvard, she bounced some ideas off her friend Jenny Fleiss. One thing led to another, and the next thing these ladies knew, they had made up their minds on a business that they’d run together.
Inspired by the situation with Becky, Jenn and Jenny decided to create a rental service that would help folks look stylish at affordable prices. In the spring of 2009, the two were doing business from a pop-up shop on the Harvard campus. Then, in November 2009—around a year after that initial conversation between the Hyman sisters—the website called Rent the Runway was launched.
The premise behind the service is simple. A day or two before attending an event, a customer can browse the wide catalog to select the clothing and accessories they desire. The outfits will be delivered to the customer’s doorstep dry-cleaned. In other words, that gorgeous ensemble is ready to make you the talk of the town in a heartbeat.
Each set of apparel and accessories can be kept for 4 to 8 days. After this period expires, you simply have to pack all the items in the garment bag they came with, place the prepaid return label, and return the bag via a UPS store or a home pickup.
Though none of this sounds overly complicated, hiccups are inevitable, which is why Rent the Runway has a dedicated customer service team on hand. Care to join it?
What can you expect from the job?
To qualify for the remote, part-time position of customer experience associate, you need to be a permanent resident of one of these states: Arizona, Colorado, Florida, Illinois, Kansas, Massachusetts, Oregon, Tennessee, Texas, Virginia, or Washington.
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In terms of skill set and work history, you need to have the following:
- At least two years of experience in a customer service-focused environment
- Strong communication skills
- Problem-solving and multitasking skills
- Dedication to and empathy for customers
- Proficiency in Google Suite and communication platforms (such as Slack and Zoom)
As for equipment, you’ll be needing internet access with a minimum speed of 10 Mbps. Moreover, you have to be connected via cable or fiber. (You’ll be pleased to know that Rent the Runway will provide you with a laptop and a headset. Yay!)
Here are some of the responsibilities attached to this position:
- Engage customers via phone, email, and live chat.
- Stay up to date on Rent the Runway products.
- Help customers make great decisions about their outfits.
- Generate solutions for customers’ technical concerns.
Fascinated by this opportunity? Click here to find out more and start on your application!