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Is Customer Service Your Thing? Find Remote Work at This CX Company

Somewhere out there, a big brand needs your help.

smiling woman with a headset

When it comes to customer service, companies can always use a bit of extra help.

Though organizations usually assign in-house teams to put a smile on their customers’ faces, this move can only take them so far. At some point, more and more workers need to be tapped to deliver quality customer service, particularly when a company is on an upward trajectory.

What if a company can no longer expand its in-house team? Then it obviously has to look further afield. By no means should that momentum slow!

This is exactly why OutPLEX came into existence. With so many companies seeking solutions to their customer service issues, OutPLEX was launched to provide an array of AI and human resources to aid all these organizations. Today, enterprises big and small have vastly improved their customer service thanks to OutPLEX’s top-notch services.

It’s time to mention that this company is hiring.

OutPLEX is offering remote jobs to U.S. citizens willing to work on behalf of various brands. If you’re equipped with interpersonal skills and problem-solving abilities, OutPLEX could be your next professional home.

More on OutPLEX

There’s something to be said about a company built by someone with firsthand experience in that very field. Such a company has an upbeat, “rose from the bottom” feel to it.

OutPLEX fits this description to a tee: Founder Jim Ryan started out as—what else—a customer service representative. In 2001, he took his passion to the next level by establishing a company designed to enhance the service capabilities of other organizations.

Here’s a nice bit of trivia: OutPLEX was one of the first companies to bring prominence to the home call center model. Apparently, working from home wasn’t a deterrent to providing quality customer service. This became evident when OutPLEX expanded its client base to include Fortune 500 companies and state governments. (These entities do not easily trust any service provider!)

At present, OutPLEX harnesses both AI technology and human talent to provide voice and digital messaging services. Besides its Fort Lauderdale headquarters, OutPLEX has also opened nearshore offices in Colombia and the Dominican Republic. (If you happen to live in these locations or know residents there who’d be interested in working for OutPLEX, check out the available jobs here.)

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By all indications, this company will establish more facilities across the Americas—maybe even some other continents—in the near future. Before we get there, let’s focus on the work-from-home opportunities staring you in the face right now.

What can you expect from the jobs offered by OutPLEX?

Generally, OutPLEX looks for the following qualifications when it screens customer service representatives:

  • High school diploma from an accredited institution
  • A general education degree
  • A computer with Windows OS (Unfortunately, Mac can’t help you here.)
  • A hardwired internet connection
  • The ability to type 30 to 50 words per minute with no errors
  • Excellent communication skills
  • Multitasking and research skills

Oh, you get bonus points if you have sales experience. This is because OutPLEX will assign you to be the intermediary between its business clients and their customers. Expect to do the following via phone and direct chat:

  • Fielding a host of questions
  • Generating solutions to customer concerns
  • Executing solutions (and, if necessary, escalating issues that have not been fully resolved)

If all of this sounds like a great fit for you, head over here to check out the available jobs. At OutPLEX, you can make a living as a driving force behind a brand’s stellar customer care.

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