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Looking for Remote Work? This Global Marketplace Could Use Your Help with Boosting the Customer Experience

The name of the game: smooth customer transactions.

handmade craft shop website on a laptop

Fact: Every business out there is looking for ways to improve its efficiency.

Whether it’s optimal use of raw materials or human resources, companies are always evaluating and rethinking their operations to ensure the best possible outcomes. If businesses can offer efficient transaction procedures, customers would be satisfied with both quality and speed.

Consider this: The payment process is supposed to be a mostly painless affair, but even at this stage, some companies run into various glitches. As a result, the customer experience is ruined, as is the prospect of brand loyalty.

This is why Etsy—yes, that Etsy—is looking to add a payments staff product marketing manager to its team. If creativity and money matters are right up your alley, this remote job may very well have your name on it.

More on Etsy

If you’ve never bought or sold an item on Etsy, you should definitely give it a try.

Talk about humble roots: Etsy began operating out of a Brooklyn apartment, with business partners Rob Kalin, Chris Maguire, and Haim Schoppik at the helm. When Etsy was launched in 2005, the co-founders presented it as a platform where entrepreneurs could sell their handcrafted products. 

The idea caught on, and just two years after its launch, Etsy had about 450,000 registered sellers. Here are some other impressive numbers: In 2007, the platform had $26 million in annual sales and secured another $3 million in venture funding.

In 2013, with former Yahoo! executive Chad Dickerson as CEO, the company began allowing sellers to put up manufactured goods on the platform as well. Though this wasn’t exactly aligned with the DIY spirit that was initially Etsy’s calling card, it turned out to be a great move for the company. The following year, Etsy’s revenue topped $195.6 million.

By the 2020s, Etsy’s revenue had already crossed the billion-dollar mark. By all indications, the company will continue to grow as the market for handmade items keeps powering ahead.

Unsurprisingly, Etsy would love for its customers to have the easiest time with their payments. That’s where you—and this work-from-home job—come in.

What can you expect from this job?

Let’s get this out of the way first: Etsy is accepting applicants from all U.S. states except Hawaii and Alaska. (Sorry, folks.)

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Now, to qualify for the position of payments staff product marketing manager, you need to meet the following criteria:

  • At least five years of experience in marketing, branding, and consulting (Etsy prefers applicants who’ve gained such experience at a financial services company or a two-sided marketplace.)
  • In-depth experience with payment products (also at a financial services company)
  • Creativity plus problem-solving and collaborative skills
  • Good track record in terms of achieving desired outcomes from marketing strategies and campaigns

Here’s what you’ll be expected to do:

  • Spearhead go-to-market strategies that facilitate the payment experience for both buyers and sellers
  • Assist the product marketing team in creating and maintaining a streamlined payment platform
  • Help determine and assess markets fit for Etsy’s products and features
  • Work with Etsy’s partners to devise strategies that drive customer engagement

The base salary for this job is between $146,000 and $190,000 per year. Perks include an equity package and an annual performance bonus.

Ready to join the team? Head over here to get the ball rolling. In this work-from-home job, you could wind up being instrumental in improving the customer experience at Etsy.

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