It’s nice to know that you work for the top dog in your industry. It’s like going to gym class and getting picked to play for a team boasting all of the school’s athletic stars. Your teammates are crazy talented, meaning you can learn so much from each of them.
Most importantly, you know you’re going to get all those cheers and W signs, just as CVS Health has been doing for decades.
It’s no hyperbole to call this Rhode Island-based company the biggest healthcare provider in the U.S. At the end of 2022, Investopedia reported that CVS Health topped all healthcare companies in terms of revenue generated that year.
You decide what’s more impressive: the fact that the company had $315.2 billion in sales or that it has been using prudently its financial might to deliver high-quality services to its immense customer base.
News flash: CVS Health is looking for a health concierge to supply excellent customer service. If you have a knack for creating positive customer experiences, this remote position may well be your next career stop.
More on CVS Health
It’s virtually impossible to become an overnight success in the healthcare industry, so you know there’s a rich history behind this company.
First things first: CVS stands for Consumer Value Store, which is exactly what it was when it opened its doors in 1963. Starting out as a health and beauty outlet in Lowell, Massachusetts, CVS ventured into the pharmaceutical industry in 1967 and hasn’t looked back since.
Enjoying remarkable growth thanks to its top-notch pharmaceutical operations, CVS went on to acquire a number of healthcare companies in the 2000s. By taking over entities such as Eckerd Stores, Eckerd Health Services, MinuteClinic, and Coram, it was able to expand its reach and boost its efficiency.
At present, CVS Health offers a comprehensive suite of healthcare products and services. These include primary care, health and wellness, health insurance, and various pharmaceutical modes. In 2022, CVS Health posted net income of $3.2 billion, which means it has ample financial resources to pursue further growth.
Want to join this company on its exciting journey? Here’s how.
What to expect from this job
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To qualify for the remote position of health concierge, you need to have the following:
- High school diploma or GED
- An associate’s degree (or equivalent experience)
- Solid communication skills (both oral and written)
- Organizational and multitasking skills
As a health concierge, you’ll be expected to:
- Respond to customer inquiries via multiple channels (such as phone, chat, email, or letter)
- Meticulously explain the health plans and resources offered by CVS Health
- Provide effective advice based on customers’ background, needs, and preferences
- Resolve customer concerns and collaborate with other departments to generate solutions
- Establish an emotional connection with customers by displaying empathy and enthusiasm
Expect an hourly pay of between $17 and $27.90 for this job. Benefits include free preventive care, dental and vision insurance, supplemental health plans (such as accident and critical illness), and CVS Pharmacy prescription discounts.
If you’re ready to work for one of the biggest healthcare providers in the U.S., head over here to get started on your application. By joining the CVS Health team, you’ll be playing with stars and contributing to a rich legacy built over decades.