If you’ve ever started your own business, you know the feeling of delight when you realize that it’s been chugging along for a month.
When it gets to two months, you start to feel really good about yourself. A few more months pass, and soon you’ve been in business for a year! You must have done more than a couple of things right, yes?
Now, try wrapping your head around running a business for 40+ years. That’s how long TTEC has been doing its thing, rising up to become a standard bearer in the customer experience industry. As TTEC’s track record shows, the company has far surpassed expectations with regard to its growth and global reach.
However, it can still use some help, and you could be the one to provide it. TTEC is hiring customer service representatives who can work from a very comfortable location: their own home.
More on TTEC
Sometimes, all it takes for a big business to come into being is one frustrated individual.
Apparently, Kenneth Tuchman was not satisfied with how companies approached customer service in the early 1980s. Thus, he took it upon himself to create products and services in this very niche; by doing so, Tuchman was essentially breathing new life into an industry that would one day make him a billionaire.
In 1982, Tuchman founded TeleTech with the goal of providing CX solutions to companies in various fields. Slowly but surely, his customer service platform gained traction. By the mid-1990s, TeleTech had evolved into a publicly traded company with a foothold in places such as Canada, Brazil, and Scotland.
At the dawn of the 21st century, TeleTech established a strong presence in the Philippines, Asia’s hub of business process outsourcing (BPO). Even as the company expanded across six continents, it never stopped working to refine its fundamental CX channels (voice, chat, and email).
To the surprise of no one, the CX and tech industries were giving the company hearty cheers by the time the 2010s rolled around. TeleTech (which went on to be renamed TTEC in 2018) has basked in the glory of the prestigious Stevie Awards year in and year out on top of receiving several other accolades.
TTEC is one of the biggest names on the planet in CX. Having perfected a blend of outstanding human resources and first-class technology, this company has become a go-to customer service brand in various fields. Whether it’s retail, automotive, healthcare, media, or public service, you can be sure that TTEC has an innovation or two to offer.
That sounds like a fascinating place to work at, doesn’t it?
What can you expect from working for TTEC?
Over the years, TTEC has been powering ahead thanks to its vast pool of skilled agents who can provide top-notch customer service. Let’s take a closer look at the work-from-home position of customer service representative so that you can get a better idea of what it takes to thrive at TTEC.
To qualify as a customer service rep, you need to have the following:
- High school diploma or equivalent
- At least six months of customer service experience
- Effective communication skills that will enable you to properly convey your product or service knowledge
- Solid computer skills
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In terms of equipment, you need a hardwired internet connection with a speed of 15 Mbps or higher. You also need an Android or an iOS gadget, along with a headset (preferably one of the wired USB variety).
In this role, you will be expected to perform the following duties:
- Become an expert in your assigned field
- Engage with customers via voice, chat, or email
- Give adequate responses to customer queries
- Display patience, empathy, and enthusiasm during all customer interactions
Expect hourly pay of between $11.50 and $15. You’ll also enjoy some perks offered, such as healthcare benefits and paid time off.
Ready to write the next chapter of your career book? Click here to get started on your application for the job of TTEC customer service rep. You can also head over here to check out the other jobs available at this company.