Dealing with customers is always a challenging task. Whether you provide support via phone, chat, or email or indirectly help clients, you have to be well-trained and patient if you want a career in customer service.
If you are determined to make a living in this field, this is the place to start looking.
What you need to know about ModSquad
ModSquad has been a remote-first company since 2007, and you can rest assured it’s going to remain that way. Most of its vacancies are remote, allowing you to set your own schedule and work from the comfort of your home.
The company is known for its successful on-demand customer support services, social media content moderation, and community management not just in the U.S. but worldwide. A pioneer in everything it does, ModSquad has been a success story since its launch by a Silicon Valley lawyer who used to moderate message boards for fun.
What sets ModSquad apart from its competitors is its charitable matching program, where it will match any of your donations. In addition, you can become a part of its Extra Life team and raise money for Children’s Miracle Network Hospitals each November.
As a ModSquad team member, you will be working for some of the best brands in the world (including Zendesk and NFL) and will be supported by a professional, positive, and friendly team.
Besides a comfortable and secure working environment, you will get other benefits, including 401(k) for U.S. employees, health coverage, and unlimited paid time off.
If you are located outside the U.S., you will get similar perks and benefits, but they will vary depending on the region.
What’s it like working at ModSquad?
According to Glassdoor reviews, ModSquad is a great place to work as it offers a good life-work balance and an inspiring culture. It provides plenty of opportunities to freelancers, enabling them to take on projects and make a living while working on their own schedule.
Most common are projects related to customer support, social media, community management, content moderation, and trust and safety.
Some of the advantages of working at ModSquad include a flexible schedule (you can keep your day job), a flexible environment (you can work from anywhere as long as there are no interruptions), amazing colleagues, and great clients.
Wondering how it all works? First, you need to sign up, and once you become a Mod, the earning opportunities are endless. If you like a project, you can apply for it, and provided that you meet all the requirements, you will receive a confirmation email from ModSquad.
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You will get paid by the hour, and you will know exactly how much you stand to earn from a given project since it is all detailed on the project’s page.
There may be cases when a job requires training, which you will have to undergo before you start working on that project.
Jobs at ModSquad are usually temporary, but if an employer likes your work, you might get rehired or even offered a full-time position.
Ready to join ModSquad’s winning team and become the next best Mod? Keep your eyes peeled for new openings, and you may find exactly what you’re looking for.