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Great with Customers? This Tech Solutions Company Needs You

Great tech + great humans = Progress!

man using a headset and a laptop working from home

Every company wants sophisticated technology. On any given day, there are plenty of tasks to automate and various concerns to resolve efficiently.

Technology is super convenient…if you know how to use it, that is.

Companies, of course, would highly appreciate a helping hand from tech developers when it comes to mastering their high-end products. Strong familiarity with tech solutions goes hand in hand with achieving the desired outcomes, be it in terms of productivity, effectiveness, or efficiency.

So, let’s circle back to that first statement, shall we? It might be more appropriate to say that every company wants sophisticated tech and some great people that can explain how to use it.

Would you like to make a living as one of those great people?

Rise to the challenge by applying at Lumen, a Louisiana-based tech solutions company dedicated to speeding up human progress. Right now, Lumen is looking for a customer success advocate who is willing to complete a specially designed professional development program.

If you’re willing to be trained so that you can properly train others in the ways of technology, this remote job is perfect for you!

More on Lumen

The roots of Lumen can be traced back to 1930, when its earliest incarnation—Oak Ridge Telephone Company—was founded in Louisiana. In the decades that followed, it expanded to three states, where around 10,000 access lines were situated.

In 1971, the company rebranded itself as Century Telephone Enterprises. It was under this name that it became a publicly traded entity and acquired a number of competitors to widen its scope. 

By 1987, the annual earnings of Century Telephone Enterprises were nearing the $20 million mark. That number was four times as high in 1993, and as the decade unfolded, the company extended its reach to even more states. Before the 1990s ended, it had gone through another name change, becoming CenturyTel Inc.

Fast forward to 2008, when CenturyTel merged with Embarq Corporation to form CenturyLink. The new business went beyond phone services, branching into cloud infrastructure and other digital tech that boosted day-to-day operations. In 2020, CenturyLink rebranded to Lumen.

With its rich history in the data and telecommunications industry, Lumen has become a name trusted by businesses and governments in search of tech solutions. Yet, no matter how futuristic its products get, Lumen will always lean heavily on human expertise to optimize customer engagement. That’s where you come in.

What can you expect from this job?

To qualify for the work-from-home role of customer success advocate, you need to meet the following criteria:

  • Be a recent graduate who attained their bachelor’s degree within the past 0-2 years.
  • Hold a bachelor’s degree in business, sales, marketing, communication, or a relevant field.
  • Have a good command of MS Office and Tableau.
  • Have organizational skills and a keen eye for detail.
  • Have a genuine passion for technology (particularly in the context of data networking).

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A couple more things: You need to be authorized to work in the U.S. and willing to complete a 10-week, virtual immersive training program. This program will run from July 24 to September 22, 2023.

Here are some of the responsibilities that will be entrusted to you in this role:

  • Engage with customers and proactively address their concerns by helping them use Lumen’s tech solutions.
  • Monitor overall customer metrics and find ways to take advantage of growth opportunities.
  • Become an effective ambassador for the Lumen brand by eloquently explaining product improvements and technology evolution.

The salary range for this position is between $30,375 and $67,500 per year. Lumen’s comprehensive benefits package includes multiple perks geared toward employees’ holistic wellness.

Ready to put your skills to good use at Lumen? Click here to get started on your application!

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