Let’s talk about business aviation.
It’s hard to cater to the needs of the general flying population. (You know, the population that includes vacationers in Majorca and backpackers across western Europe.) When the clients that need to be serviced have business on their minds, the sense of urgency goes several notches higher.
Individuals and organizations on official business do not want to waste their time. These clients face serious complications if their travel arrangements are anything less than prompt and efficient. In the business aviation industry, there is strong demand for workers who can provide great customer experience.
Does this sound like a job you can pull off? If you’re interested in earning money by doing it, we have just the platform for you.
Avinode, one of the biggest names in business aviation, is looking to hire a customer support representative. In this work-from-home post, you can make a good living by utilizing your interpersonal and problem-solving skills.
More on Avinode
Talk about smart solutions: The concept for Avinode was essentially created in a master’s thesis.
Back in 2001, three Swedish graduate students collaborated on a framework that had the potential to disrupt the business aviation industry. In the minds of Niklas Berg, Niclas Wennerholm, and Per Marthinsson, the industry could be revolutionized if it capitalized on the power of—what else?—the internet.
As it turned out, this wasn’t another one of those published theses that ended up collecting dust in some dark library corner. The Avinode Marketplace emerged on the World Wide Web in 2002, and it was a highly promising platform for flight providers and business clients alike.
As the 2000s unfolded, Avinode began to rise in prominence. In 2003, the company was invited to its first-ever trade show (the European Business Aviation Convention and Exhibition in Geneva, Switzerland). Five years later, it was receiving a significant amount of press coverage and recognition for its impressive growth.
Two decades after its launch, Avinode continues to be on an upward trajectory. Thanks to technological innovations (such as payment platforms and customer APIs), the company has created an array of solutions that help flight providers run their day-to-day operations smoothly.
In turn, the popularity of these flight providers has soared among users of business aviation services. These clients really don’t want to waste their time, and thanks to Avinode, their needs (which include browsing airlines, comparing prices, and booking flights) are promptly met.
Are you up to the challenge of addressing these clients’ needs?
What can you expect from this job?
To qualify for the position of remote customer support representative at Avinode, you need to meet the following criteria:
- Be based in the United States
- Have at least a year of experience in a software as a service (SaaS) support role
- Have a proven track record when it comes to interfacing with customers
- Speak and write English at a native speaker level
- Have creative thinking and problem-solving skills
Of course, you get bonus points if you have a passion for the travel industry.
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Here are some of the responsibilities you’ll have in this position:
- Engage with business clients via email, phone, and chat.
- Utilize the company’s helpdesk software to manage urgent support issues.
- Work with the product and engineering teams to incorporate client feedback.
- Cooperate with other departments to ensure that clients’ issues are fully addressed.
The estimated monthly salary for this position is $2,833 to $4,083.
Do take note that from time to time, you’ll be asked to travel domestically and internationally. (This is, after all, the aviation industry.) Plus, you might be asked to put in some weekend work and attend in-person meetings.