Remember what life was like back in 1996?
Mariah Carey was dominating the charts, the Chicago Bulls were unstoppable, and the internet was barely a thing. Feels like a long-gone era, doesn’t it?
That year, a virtual workforce company launched in Plano, Texas, pioneering the work-from-home culture and the gig economy.
It was hiring back in 1996, and you can bet that it’s hiring right now.
Working Solutions, which employs tens of thousands of remote agents across the U.S. and Canada, has a number of work-from-home vacancies at this very moment. If you’re looking to join a strong customer service team, Working Solutions is the place to be.
More on Working Solutions
This company is the brainchild of Kim Houlne, whom we can aptly describe as a woman ahead of her time. Like, way ahead.
As she went about her business in the healthcare industry around the mid-1990s, Houlne couldn’t help but feel that time and space were stifling the full potential of her team members. In a 2018 article, she was quoted as saying, “Everybody was so restricted by the 7:30 a.m. to really about 7 p.m. workday that we needed a little bit more (time)… We knew the world needed flexibility.”
The solution that Houlne eventually implemented was remote work. By expanding the options for her workforce, she could address clients’ needs more promptly. Thus, the customer service outsourcing company known as Working Solutions was born.
While Houlne maintained her involvement in healthcare, she branched into other industries, among them travel, retail, telecom, media, and finance. Over time, the company’s client base came to include household names like Microsoft, T-Mobile, and Hotels.com, as well as several Fortune 500 corporations.
Time and again, Working Solutions has gained industry recognition for its customer and employee experience. In that regard, 2019 was a particularly delightful year for the company: It was named one of the Best Places to Work in North Texas by Dallas Business Journal and a Service Leader by CRM Magazine.
Having grown steadily through the decades, Working Solutions continues to move forward in the 21st century. One way the company manages to do this is by hiring talented individuals who can effectively interface with its clients’ customers.
Got what it takes to do this? Now is the time to apply for work at this company.
What can you expect from this job?
Before we proceed, let’s clarify the geographic limitations. Though Working Solutions is accepting applications from people based in the U.S. and Canada, it isn’t processing submissions from residents of California, New York, Pennsylvania, and Washington.
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To qualify for the virtual agent posts offered by Working Solutions, you need to have the following:
- Strong internet connection (via cable, DSL, or fiber optic)
- Minimum 10 Mbps download speed
- An up-to-date computer with minimum 8 GB of RAM
- Windows 10 or a more advanced operating system
- A secure workspace at home
- A USB headset (once you officially become a Working Solutions agent)
Whatever field you are assigned to, you need to remember that Working Solutions expects you to provide nothing less than the best customer experience. Customers will be engaging with you via a number of channels (such as phone, chat, and email), so your interpersonal skills need to be on point every time. You’ll also be doing data entry and other clerical tasks, so you should be as detail-oriented and organized as you can.
At Working Solutions, virtual agents typically put in between 15 and 40 hours per week. They earn anywhere from $9 to $30 an hour, and though their contractual status doesn’t entitle them to benefits, they do get to enjoy perks such as bonuses and incentives (and, you know, the whole work-from-home thing).
Interested in joining Working Solutions? Click here to see the available jobs.