Healthcare and financial wellness aren’t easy to explain. At all.
If you’ve ever worked in either of these industries, you’ll know that there are so many intricate details for a client to consider. Monthly income, personal and professional goals, recurring health risks—all of these have a substantial impact on the healthcare and financial services that a client plans to avail themselves of.
If you happen to have a knack for simplifying even the most complicated procedures, we’ve got just the job for you.
Millennium Trust Company is looking for a customer service representative who can effectively communicate with clients, particularly those who might be interested in its PayFlex services. Give this job a try if high-quality customer interactions are your forte!
Background of the company
Launched in 2000, Illinois-based Millennium Trust Company is devoted to providing financial wellness solutions that can help people navigate economic circumstances.
To be specific, the company caters to employers, institutions, and financial advisors whose mission is to guide their clients toward financial stability. You can look at Millennium Trust as your teacher’s teacher—a source of guidance and great influence for your immediate supervisors.
Today, Millennium Trust supports over 2.95 million client accounts and holds more than $51.6 billion in total assets under custody. Its clients have availed themselves of a variety of financial services, including specialized retirement and institutional services.
Over the years, Millennium Trust has received a number of awards that validate the great work it has done. These accolades include the 2021 Gallagher Best-In-Class Employer and a spot on the Fast 50 of Crain’s Chicago Business.
In other words, this company is reliable as far as employment standards go. It would be a good decision then to take your customer service talents to Millennium Trust.
Responsibilities and qualifications
The company is keen on hiring a customer service representative who can explain properly the details of its PayFlex policies and programs.
What is PayFlex, you ask? A key component of the Millennium Trust service offer, PayFlex focuses on “the convergence of health, retirement, and benefits-related savings options.” Needless to say, applicants for the customer service representative post should be able to memorize the PayFlex offerings by heart.
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Here are the other responsibilities a customer service representative is expected to fulfill:
- Provide high-quality telephonic service that will ensure high levels of customer satisfaction
- Help customers navigate online tools pertinent to Millennium Trust services
- Exert best effort to resolve concerns without having to escalate these to the management level
- Ensure the protection of sensitive member information
- Set priorities in accordance with the needs of customers
To qualify for this job, you need to have a high school diploma, GED, or a college degree. Requirements include good computer skills, strong memory retention, familiarity with medical terms, and the ability to adapt to a fast-paced working environment.
You get bonus points if you have experience working in a call center or knowledge of terminology related to reimbursements in the medical field. If you happen to have both, your chances of getting hired become even better.
The estimated salary for this job is between $3,083 and $4,166 per month. If you’re raring to join the Millennium Trust team, click here to get started on your application. With your ability to explain healthcare and financial services succinctly, you’re bound to excel in this job!