Nowadays, call centers are popping up like mushrooms, creating massive demand for call center agents. While some of these facilities require their agents to be physically present, others are more flexible and allow remote work.
Working from home comes with many benefits, including more freedom, flexibility, savings, a peaceful environment, and a work-life balance, among others. More and more people are opting for remote jobs, and this trend is unlikely to die down.
Does working from your couch on a flexible schedule sound appealing? Here is how to land a remote job in customer service.
A bit of background
Alorica is a virtual call center specializing in inbound sales, technical support, and customer service. With a network comprising 100,000 professionals from 70+ countries, Alorica has been working with big names such as Office Depot, HSN, and Walgreens since 1999.
In addition to on-site jobs, the company also provides opportunities for remote work. Through its Alorica At Home division, it employs more than 5,000 work-from-home agents, either part-time or full-time.
Currently, Alorica is looking for more call agents to join its team. Are you interested? Here is everything you need to know to apply.
What does the job entail?
Working as a virtual call center agent for Alorica, you will be required to assist companies via phone or online chat and provide excellent customer service.
The company is newbie-friendly and training is paid for. The best news is that you can start working within a few days.
Alorica offers its call center agents $14.50 per hour as a starting rate, which is the average hourly rate for call center agents across the United States.
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One of the perks of working for Alorica at Home is the flexible schedule. The company has a concept similar to that of Working Solutions and Alpine Access.
A candidate must be at least 18 years old and have a high school diploma, GED, or similar. Since the job entails working on a computer, you will need to meet certain technical requirements, including:
- PC that is not a Mac
- Monitor size of 17 inches or larger
- Windows Vista or Windows 10 OS
- RAM of 1GB or higher
- Internet Explorer 10.0 or higher
- DSL, fiber optic, or cable internet connection (4G wireless, satellite, and dial-up not permitted)
The application process is pretty straightforward. However, you will need to go through a background check first, which will cost $30, and cover whatever expenses you might incur to upgrade or purchase the equipment required for the job.