Whether you are in need of mucho retail therapy or looking to replace a few items in your wardrobe, we can all agree that the shopping experience should be impeccable and that all customers (well, the majority of them) deserve excellent support service.
This company has over 500 employees and wants to expand its customer support department with another specialist.
Amazon’s subsidiary Shopbop is looking to fill a full-time customer support position in its call center. The job is fully remote, so the person hired will operate in a less stressful workspace than the one you’d find in actual call centers.
The right candidate has the ability to multitask in a dynamic environment and provide high-quality customer support at all times. In addition, they are someone who is caring, organized, solutions-oriented, and, above all, ready to take the customer experience to a new level.
Some background of your potential employer
What is Shopbop? Your potential employer is an online shopping platform offering high-end merchandise (including ready-to-wear apparel and accessories) to customers in over 150 countries.
Headquartered in Madison, Wisconsin, this eCommerce platform has been on the market since 1999, becoming an Amazon subsidiary in 2006.
Customers get to choose merchandise from over 1,000 established and up-and-coming designers.
Working for Shopbop, you will be interacting with customers on a daily basis, providing best-in-class service to all of them.
Do you meet the criteria?
Finding a job in customer support is easy since it doesn’t typically require any special degree. However, the right candidate for this vacancy should have experience in customer service, proficiency in desktop applications, and a certain skill set.
Shopbop is looking for someone who has the following:
- High school diploma or equivalent
- At least two years of luxury retail customer service experience
- Excellent written and verbal communication skills
- Ability to navigate difficult conversations and quickly come to a solution
- Ability to work under pressure and maintain a high standard of service at all times
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If you are hired, you should make yourself available to work seven days a week in different shifts from 7 a.m. to 9 p.m. CST. Expect to work night shifts, weekends, overtime, and even holidays. It might not sound easy, but you will earn consistent pay at $19 per hour.
Though entirely remote, the position requires you to set up a noise-free workstation and be able to sit at your desk through an entire shift.
If hired, you will need to use a modem, a router, or an Ethernet port to connect to high-speed internet. Unfortunately, Wi-Fi and satellite connectivity are not allowed.
If this is not an issue for you, don’t miss out on this opportunity. Go ahead and apply here!