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Do You Excel at Customer Service? This Retail Outlet Could Use Your Skills

Your soft skills will be highly appreciated!

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If you’ve ever found yourself in need of a power drill or a dry vacuum, you probably made your way to a Harbor Freight outlet.

When it comes to tools of all shapes and sizes, Harbor Freight is a trusted name across the U.S. Since the late 1970s, this retailer has provided valuable assistance to folks needing to fix an issue or two in their homes.

Notably, Harbor Freight has never failed to maximize the best asset in its toolbox: good ol’ human ingenuity. Thanks to the dedicated men and women behind the brand, the company has been growing for more than four decades.

As it continues its expansion, Harbor Freight is looking to welcome more workers who can bolster its day-to-day operations. How would you like to be a cog in this well-oiled machine?

Harbor Freight needs to hire a contact center associate. In this remote position, you’ll be making a living by building sturdy bridges between the company and its customer base. If you can make this happen, you should definitely consider the job opportunity that Harbor Freight has put on the table.

More on Harbor Freight 

Harbor Freight was founded by Allan and Eric Smidt—a father-and-son duo—in 1977. Its first incarnation was a mail-order business operating out of North Hollywood. 

After a while, the Smidts found a way to get the most mileage out of their funding. They decided to procure their tools straight from factories—a move that allowed them to save a significant amount of money. They then sold these tools at a reasonable price, much to the delight of their customers.

With the opening of their first physical store in 1980, the Smidts continued to expand the Harbor Freight brand. Harnessing the potent business combination of a steadily growing product catalog and consistently low prices, Harbor Freight staked its claim as America’s go-to store for handy equipment.

After Eric Smidt became the sole owner of the company in 1999, he continued to invest in processes and strategies that would propel Harbor Freight to even greater heights. On the quality assurance end, he tapped a team of experts and created sophisticated labs to test every product offering. Though the Great Recession drove the final nail in the coffin of several businesses, he ensured the well-being of Harbor Freight by installing a strong leadership. This elite team helped the company navigate the stormy waters of the U.S. economy in the late 2000s.

Unwavering in its commitment to excellence, Harbor Freight has raised the bar high for customer experience and employee experience. In 2020 and 2021, it was named a Top Diversity Employer by Around that time, the company was also recognized by Forbes as one of the nation’s Best Employers for Veterans.

Are you raring to join this exceptional team? Read on.

What responsibilities will you have?

Here are some of the tasks that will be entrusted to you as a contact center associate:

  • Engage with customers via phone and email.
  • Provide clear information on products, parts, and other technical matters.
  • Generate solutions to customers’ concerns.
  • Ensure an overall positive experience in every interaction with customers.

What qualifications do you need?

To qualify for this job, you need to have a high school diploma at minimum. (Bonus points if you have a bachelor’s or associate degree!)

Harbor Freight is looking for applicants with good computer skills (especially when it comes to MS Office). You also need to be able to type a minimum of 35 words per minute.

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As for equipment, you need to have the following:

  • A secure workspace at home
  • A dual monitor set-up
  • Your own laptop and docking station
  • A mouse, headset, and keyboard
  • An internet connection with a speed of 1GB or faster

You need to be able to work a flexible schedule, which means you might also have to report for duty on weekends and holidays from time to time.

Expect to be paid $20 an hour in this position. Plus, you will get to enjoy benefits such as medical, dental, and vision plans; life insurance; 401(k); and paid time off.

Now that you have the whole picture, you can get started on your Harbor Freight application by clicking here.

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