The advantages of working from home are numerous. Besides getting a good night’s sleep, you can set your own schedule, take little breaks whenever you need, stretch those legs without being stared at, and, of course, swap the lunch box for a fresh homemade meal.
Saving money on commuting and working from the comfort of your couch are good enough reasons to say goodbye to your 9-to-5 job at the office. If you’re wondering where to start, customer support is an excellent way to kick off your new career.
The good news is that you can start today with this company.
KellyConnect is urgently hiring a technical support representative to work full time from home. This fast-growing company offers fulfilling careers to countless job seekers. Working for KellyConnect, you have the opportunity to advance, grow, and gain experience in industry-leading technology.
In addition, the company offers tons of benefits, perks, and compensation programs, including medical, dental, and eye care plans.
What will your responsibilities be?
As a technical support representative, you will be communicating with up to five customers at a time, resolving username and password issues; offering data-backup troubleshooting; addressing problems with Wi-Fi, email, and web browsers; providing support with hardware and software setup and configuration, and more.
Communication takes place through inbound or outbound calls or chats. For the first two months, you will be in charge of Level 1 queues, but you will quickly upgrade your skills to support more advanced queues.
What are the requirements for applying?
The successful candidate has a high school diploma or GED, is 18 years or older, has at least six months of customer service-related experience, is legally allowed to work in the United States, and has a high-speed internet connection.
Apart from that, the right candidate should have a strong work ethic and excellent communication skills.
You will be expected to work in shifts based on business needs. The position is full-time, meaning you will be working a minimum of 38 hours a week, including evenings, holidays, and weekends.
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One shift is between the hours of 8 a.m. to 1 a.m. ET. The schedules vary, but the good thing is that you will get paid $17.85 per hour at the start and up to $21.45 as you advance. The more hours you put in, the more money you will earn, so working overtime could be worth it once in a while.
The right candidate should be able to work in a dynamic environment with stressful situations, including handling upset customers.
Since you’ll be based at home, you will be expected to have a private workspace where you can avoid interruptions during work hours.
Do you meet the criteria for this job? Then go ahead and apply now through KellyConnect’s official website.