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Find Your Next Customer Service Role at This Online University

It’s back to school—with a twist!

smiling man with glasses working on a laptop from home

The impact of technology on the education sector has been nothing short of remarkable. 

A few decades ago, the idea of remote learning seemed wacky. There just wasn’t any infrastructure to facilitate the acquisition of knowledge and skills without in-person interaction between a learner and a teacher.

The internet was obviously a game-changer. As learning platforms mushroomed across the World Wide Web, so did opportunities for students to become proficient in various fields. Today, you can find a great example of digitally enabled opportunities when you visit the platform known as Juni Learning.

Popular for its high-caliber coding courses, Juni Learning has amassed a wide array of learning courses for young people to choose from. Aside from courses in programming languages, Juni Learning covers STEM (science, technology, engineering, and mathematics), entrepreneurship, and communication, among others.

It’s not just the kids who get opportunities to thrive at Juni Learning. If you’re an adult job seeker looking for your next source of income, this company has you covered, too! 

Juni Learning is currently looking to hire a remote customer success representative. By diligently engaging with customers and helping ensure that they have a smooth learning experience, you can have a great career at this company.

More on Juni Learning

Juni Learning was launched in 2017 by two women who wanted to provide a host of opportunities to learners.

Though the co-founders spent their childhood in different timezones—Ruby Lee was an East Coast gal and Vivian Shen hailed from Silicon Valley—they had a profound common experience in their basic education days. As it turned out, both Lee and Shen ran into obstacles as they tried to pursue their fields of interest. 

To be specific, they wanted to get into coding, but their respective schools offered little to no help on that front. Plus, Shen had a special interest in business, but this wasn’t even a subject in her high school curriculum at that time.

When the two women crossed paths years later, they decided to start a venture that would improve the learning prospects for young people who—like them—might have run into a brick wall. In 2017, their vision came to life with the launch of Juni Learning in San Francisco.

Today, Juni Learning offers a host of coding courses that have been taken by thousands of online students. These include various mastery levels of Java, Python, and Scratch. In addition, parents who seek help for their children in STEM subjects can take their pick of courses.

Then, there are cool-sounding courses that some of us wish had been around in our youth. Fancy getting into the “Economics of Pop Culture?” How about “Novel Writing” or “Be Your Own Boss: Entrepreneurship 101?”

There’s no shortage of opportunities at Juni Learning, and that also goes for grown-ups who need to pay the bills.

What can you expect from this job?

To qualify for the remote position of customer success representative, you need to meet the following criteria:

  • U.S. resident with authorization to work in the country
  • 1-2 years of experience in client services (preferably in a role that deals with consumer-focused products)
  • At least six months of experience in a remote position
  • Excellent communication skills (both oral and written)
  • Detail-oriented, organized, and willing to take more than 30 calls a day

In terms of equipment, you’ll need a PC or a Mac and a strong internet connection. Plus, you should have a secure workspace at home.

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Here are some of the responsibilities attached to this role:

  • Maintain strong relations with a customer (from registration all the way to follow-up and feedback).
  • Provide sound advice to parents and learners regarding the courses offered by the platform.
  • Resolve issues that are communicated via phone, text, and email.
  • Schedule trial sessions and facilitate the registration of new students.

Your work for Juni Learning will commence with a month-long trial period. Be warned that you may have to take evening and weekend shifts.

The starting pay for this job is $15 an hour. Benefits offered by Juni Learning include health, dental, and insurance plans.

Ready to join the dynamic team at Juni Learning? Click here to get started on your application.

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