Top-notch customer support agents have one thing in common: They like working with people. If you are a people person, this is your reason to start a career in customer service.
Once you’ve committed to this occupation, you should always be prepared to deliver high-quality service, regardless of the customer’s request and issues.
If you can do it, this is where to start looking for a new job in customer service.
Start building your career with this company
Liberty Mutual Group has been a leading player in property insurance since 1912. Headquartered in Boston, Massachusetts, it is currently the sixth-largest property and casualty insurer in the United States, with over 45,000 employees in 29 countries worldwide.
Luckily for you, the company is always looking to hire remote and on-site customer support representatives.
There are numerous advantages to working for Liberty Mutual Group. If you are looking to advance your career and continue your education at the same time, you can do so through the company’s Discovery Programs, which are ideal for interns, graduates, and undergraduates.
What can you expect from this job?
Working in customer support is not easy, which is why the company has strict application requirements. To qualify for the position of Liberty Mutual customer service representative, you will have to meet the following criteria:
- Be at least 18 years of age
- Have excellent writing and listening skills
- Have excellent organizational and management skills
- Have an associate’s degree or equivalent
- Have at least a year of customer service and commercial insurance experience
- Have call center experience (preferred)
- Have knowledge of basic commercial policies
- Be familiar with MS Office applications
If you are new to insurance, the company offers extensive training, which will help you get up to speed quickly.
The role of a customer service rep is quite challenging. If you are hired, you will be handling a variety of issues, requests, and complaints from customers, agents, and third parties using several modern technology platforms.
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Working for Liberty Mutual Group, you will receive a ton of benefits and perks, including retirement, medical, and dental plans, as well as benefits such as surrogacy assistance and adoption. In addition, employees receive travel lifestyle support.
The salary of a customer service rep is competitive, ranging from $45,000 to $47,000 per year for a full-time position.
How to apply?
Applying for a job at Liberty Mutual Group is easy and straightforward. All you have to do is submit your application online. Shortly after sending it, you will receive a confirmation email, and if the recruiters like what they see, they will promptly contact you.
Keep in mind that some positions may require an assessment that will take at least 30 minutes, but you’ve got this, right? Go ahead and throw your hat in the ring!