These days, the word “experience” gets thrown around a lot. Customer experience, employee experience, and digital experience are some prominent phrases, and we’ll probably have more cropping up in the future.
The concept of experience is not to be taken lightly in business. Whether they’re dealing with internal or external stakeholders, companies need to ensure high-quality interactions that will eventually lead to the desired actions on their online platforms.
Enter Medallia, an expert in the types of experience that matter most in the commercial world. By providing a variety of solutions that win over companies, employees, and customers alike, Medallia has emerged as the go-to name for enterprise experience.
In excellent news for job seekers, the company is offering a number of remote positions to U.S.-based citizens. If you’re looking for your next work-from-home opportunity, Medallia has you covered!
More on Medallia
Medallia was founded in 2001 by husband-and-wife duo Bore Hald and Amy Pressman. Back then, the customer experience startup was known as Berrypick.
Talk about humble roots—Hald and Pressman were basically bootstrapping to keep the company afloat in the early years. Their hard work and DIY approach paid off as the business became profitable in 2003, just two years after its launch.
Though the company that eventually became Medallia hit some rough patches in the ensuing years, it received assistance from investors that believed in its vision. In an article for Medium.com, Doug Leone, a former managing partner at Sequoia Capital, offered some insight into the reasons his firm decided to back Hald and Pressman.
“Sequoia typically asks most of the questions when we meet with a company, but in the case of Medallia, they grilled us first,” Leone wrote. “Amy called more of Sequoia’s references than anyone else we’ve worked with before deciding to take the leap into what would become a long-term partnership.”
As it turned out, Leone and the rest of the Sequoia team were backing a winning horse. Equipped with financial resources, Medallia was able to realize its potential to make a difference in the enterprise experience area. At present, its comprehensive suite of solutions includes innovative ways to improve customer service, as well as an array of strategies to boost employee experience.
Medallia has made its mark on several industries, including healthcare, automotive, food service, media, travel and hospitality, and insurance. All told, more than 2,000 brands have enjoyed the high-quality service provided by the company.
In addition, Medallia has distinguished itself through its exceptional workplace culture. Its awards include Best Global Culture and Best Company Outlook (bestowed by Comparably.com) and Best Place to Work for LGBTQ+ Equality (a title conferred by the organization Human Rights Campaign).
In other words, this company has proven itself to be a huge hit with clients and employees alike. Sounds like a great place to land your next remote job, doesn’t it?
What jobs are available at Medallia?
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One of the work-from-home opportunities at Medallia is executive assistant, a post in the company’s administrative team. If you’re equipped with multitasking skills and a keen eye for detail, you should definitely check out that job.
At present, the company also has vacancies in its engineering, finance, legal, and IT departments.
What benefits will you receive?
Perks offered by Medallia include:
- Support for parenting and family-building (including early pediatrics, talks on fertility, and working parent guides)
- Mental health days on a quarterly basis (along with access to therapy and coaching sessions)
- Paid time off
- Physical fitness programs
Medallia didn’t win the Best Global Culture award for nothing, you know. If you’re raring to join its team, click here to explore the available jobs!