Banking is one of those industries that place a premium on customer service.
The formula is simple: If clients are happy with the service provided by a banking institution, they’ll stay loyal to it. Loyalty, of course, will translate into big business for these financial services providers.
Therefore, every banking institution would love to hire professionals capable of putting smiles on customers’ faces. Employees equipped with interpersonal and organizational skills can be strong assets to financial companies.
Do you have the potential to be one of these assets? If so, we’ve found just the platform for you!
Discover, a leading banking and payment services provider in the U.S., is looking to fill a number of customer service roles. By taking on any of these remote jobs, you can make a good living by catering to clients’ needs.
More on Discover
When Americans think of Discover, they probably think of a consumer-friendly credit card.
In many ways, the history of the Discover brand begins with this product, which first hit the market in 1986. It was in 1985, however, that the first purchase with a Discover Card was made. During a test marketing session in an Atlanta-based Sears store, a Sears employee made a purchase worth $26.77. (In 2023, that would amount to $74.43.)
With no annual fee—and a higher credit limit to boot—the Discover Card became wildly popular among consumers and retailers alike. By 1989, Discover had welcomed its millionth merchant (a restaurant in Wilmington, Delaware).
Its growth accelerated when it went public in 1993. In the process, Discover became a separate entity, gaining independence from parent company Sears.
As Discover entered the 21st century, it expanded its range of services by offering different kinds of cards. These included the retail industry’s first-ever keychain credit card, gas and miles rewards cards, and a business card for small business owners. Eventually, Discover decided to make its presence felt in the land of the giants by competing with Visa and Mastercard in the debit card market. (Gutsy move, that one.)
Nowadays, Discover also comes through for those who need to avail themselves of student and home loans. Fully aware of the short- and long-term financial needs of consumers, the company has widened its scope to include loans that let these consumers invest in their future.
What can you expect from these jobs?
To provide all these high-caliber financial services, Discover needs to beef up its stable of reliable employees. This is where you come in.
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To qualify for any of Discover’s remote customer service roles, you need certain credentials in two major areas:
- Educational background. In some cases, a bachelor’s degree is required.
- Work experience. Generally, these customer service roles call for applicants with years of experience in the industry.
Since you are applying for remote jobs at Discover, do ensure that you have all the essentials at home: a secure workplace, an up-to-date computer, and a strong internet connection.
What’s in it for you? Perks offered by the company include medical, dental, vision, and life plans; 401(k); an employee stock purchase plan; and education assistance.
Ready to provide great customer service on behalf of Discover? Click here to start searching for remote jobs on the site!